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Frequently Asked Questions

Here, you'll find answers to the most common questions people ask LX Hausys.
If you do not find what you are looking for, please Contact Us or call 866-544-4622.

  • Viatera® How do I share my project on the website?

    Send us the following details to. customersupport@lghausys.com

    We will contact you back after reviewing the details.

    - Project type (residential, healthcare, restaurant, etc.) 

    - Application (countertop, vanity, lobby desk, walls, etc.) 

    - Project location

    - Best person to contact about the project 

    - Pictures (if any)

  • Viatera® How to treat stains and rust on stainless steel sink products?

    Our stainless steel sinks can resist most household stains, including coffee, sauce, juice, wine, and hair dyes,

    but any sink can stain from their prolonged contact.

    Surface residue such as hard water stains, tarnish, rust, and lime deposits should be treated with any of the following cleaning products: 

    Bar Keepers Friend®, Gordon's Miracle Shine®, Flitz®, or baking soda. 

    Once clean, you should wipe off excess water with a dry towel.

  • Viatera® What vanity bowls and sinks are available?

    Viatera® offers a complete line of vanity and kitchen sinks.

    Lovello stainless steel sinks are all easily seamed to Viatera® countertop providing a beautiful smooth, clean, and well-designed surface.

    In order to view the sinks before making a purchase, please visit your local home center.

    Visit Sink & Bowl  for more details.

  • Viatera® How much overhang support does Viatera® provide?
    Please consult with your local dealer and fabricator for additional details.
  • Viatera® How to properly use waxes and sealing for Viatera®?

    Viatera® does not require sealants or waxes to be applied during its lifetime.

    Because it is nonporous, a sealer will not absorb into the material and would be ineffective.

    With normal cleaning procedures, your countertop will always retain its luster.

  • Viatera® Is Viatera® suitable for vertical applications?

    Viatera® wall cladding can be vertically mounted onto a wall surface that provides adequate support.

    Wall cladding pieces can be seamed together using 100% silicone sealant. 

    Either 2cm or 3cm material may be used, however the 2cm thick material will generally prove just as durable and will be easier to install.

  • Viatera® Are the colors and patterns of Viatera® uniform and consistent?

    The manufacturing process of Viatera® melds nature and modern technology into an unparalleled surfacing material.

    The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within the resin binder. 

    The manufacturing process blends the raw materials in such a way as to imitate the look of natural stone. 

    As with any product made with predominantly natural materials, there can be some variation in the background color and pattern, as well as aggregate size and distribution. 

    Pigment concentrations can occur up to the size of a US quarter. 

    All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to be considered a defect. 

    Variations to be expected will typically be greater than in solid surface but less than in granite.

  • Viatera® Are adhesive seams visible when using Viatera®?

    Just like other stone surfaces, adhesive seams may be visible depending on the requirements of the project.

    Viatera®, is available in two different thicknesses, 2cm (3/4") and 3cm (1-1/8"). 

    As with all stone products, an adhesive seams is may be visible when two pieces of material are adhered together to create a thicker edge, 

    like the 4cm (1-1/2") front edge.

  • Viatera® How accurate are the colors on literature, website, and samples compared to that of the actual product?

    The color may vary from the actual countertop material.

    Please note that the color of the printed samples will vary depending on the lighting and monitor setting you view them under. 

    In prior to making the final decision, we highly recommend seeing the actual samples.

  • Viatera® What makes Viatera® resistant to scratches?

    Viatera® is “composed of up to 93% natural quartz and 7% superior color pigment and binder.

    Natural quartz, the majority of Viatera® makeup, is classified as a 7 on Mohs Hardness Scale, a scientific tool utilized to measure the composition of minerals. 

    Such a ranking indicates quartz is harder than iron and titanium, and there are only a few materials with a higher ranking, including diamonds. 

    This quality makes Viatera® resistant to staining and scratching. 

    This fusion of nature and science make Viatera® resistant to common spills of soda, tea, wine, oil or vinegar without the need for laborious sealing like other quarried stone. 

    Be aware that bottom of some ceramic dishes may be abrasive enough to scratch your countertop.