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  • Frequently Asked Questions

Frequently Asked Questions

Here, you'll find answers to the most common questions people ask LX Hausys.
If you do not find what you are looking for, please Contact Us or call 866-544-4622.

  • Viatera® Where do I purchase an up-to-date product brochure/color catalog and/or sample boxes?

    Literature material and sample boxes can be obtained via your local dealer or you can contact us to place an order.

    If so, please include your company and contact information so that our representatives can contact you.

  • Viatera® How do I track my sample order?

    Under My Account, you can see your current and past order statuses.

    Feel free to contact us  at any time if you are experiencing urgent issues with your sample order.

  • Viatera® How do I get Viatera® samples?

    Click here to place an order online. Browse our Color Gallery and add a sample of your choice onto the cart.

    We only accept Paypal on our website as valid method of payment.

  • Viatera® Are Viatera® sheets branded for authenticity?

    Genuine Viatera® quartz surface sheets are brand-stamped when manufactured.

    There will be multiple underside markings on the back slab for verification purposes.

  • Viatera® Where can I find Viatera® quartz surface?

    Please visit LG Hausys authorized kitchen and bath dealer near you using our Dealer Locator or any local retail stores such as Home Depot and Lowe's.

    For homeowners, contact your local dealer/fabricator using our Dealer Locator or visit retail stores in your neighborhood. 

    For architects, designers, and fabricators please contact us for more details.

  • Viatera® What are your new colors?

    Check out our newest colors on our Color Gallery.

    You can also subscribe to our newsletter and we will keep you posted on our even newer upcoming colors.

  • Viatera® Can I place food directly on Viatera® quartz surface?

    Yes, Viatera® is non-porous and it is NSF certified for food safety.

    Before preparing the meal, make sure the countertop surface is thoroughly sanitized;

    we recommend using weak bleach solution and rinsing with warm water. 

    However keep in mind leaving food residue to air-dry can result in a stain.

  • Viatera® Are seams visible when using Viatera®?

    Natural quartz countertops will typically have seams and the seams will be visible.

    During the installation process the countertop pieces are placed as closely together as possible and bonded together with color-coordinated adhesive. 

    A well-executed seam will be smooth but can be felt and the product's pattern and shade can change. 

    The placement of seams will be determined by the fabricators, depending on the shape of the countertop. 

    If requested, they will try to accommodate special requests for fewer seams, which may or may not be achievable due to size.

    In order to execute projects that require larger square footage units and/or fewer seams, we offer Jumbo-sized slabs - 24% larger than standard slab size - 

    which are perfect for larger kitchens, islands, and peninsulas.

  • Viatera® ­­What is Viatera®?

    Viatera® quartz surfacing is one of the smart and stunning surfaces offered by LG Hausys.

    Made from up to 93% natural quartz stone and blended with advanced polymer resins and colorfast pigments, 

    Viatera® provides consistent color choices and hygienic properties with the look and feel of natural granite. 

    Because LG Hausys offers low-maintenance countertops that are easy to care for, durable and don't harbor bacteria or mold, 

    you can enjoy an attractive and functional upgrade to your home, with no need for sealers.